The Role of Empathy in Health and Social Care Professionals
Learn essential communication skills for nursing, from active listening to teach-back techniques. This course strengthens patient relationships, reduces misunderstandings, and boosts team collaboration.
About this course
Effective communication is at the heart of quality nursing care, influencing everything from patient outcomes to team collaboration. Exploring key areas such as verbal, nonverbal, written, and visual communication, as well as active listening, this training provides essential strategies for building stronger patient relationships and improving care delivery. Techniques like the teach-back method and adapting communication for diverse patient needs are emphasized, helping healthcare professionals foster clearer interactions, reduce misunderstandings, and enhance patient satisfaction. Strengthening these skills supports not only patient care but also more effective interdisciplinary collaboration in today’s fast-paced healthcare environments.
Course Accreditation
Instructors
Patricia Dunn DNP, APRN, FNP-BC is a Nurse Practitioner with over 20 years of experience as an Advanced Practice Nurse and 20 years as a Registered Nurse. She has served as an APRN for Florida Pain Institute, Heart Rhythm Associates of Brevard, House Calls of Central Florida. She earned her Doctorate of Nursing Practice from Walden University, Minneapolis.
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I am always interested in continuing education in the areas of health, wellness, nutrition and mental health. Your course was well written, well organized and helpful in meeting state licensure requirements.
Verified reviewVery well written, easy to digest, time efficient, and straight to the point. Thank you!
Verified reviewI appreciate the convenience of the course being online and accessible through my phone and that it directly reports to CEBroker to support mandated education requirements.
Verified reviewI really loved this information. I was hospitalized last year for almost a month and I noticed multiple medical errors (not being hooked up to my IV multiple times, given wrong medication which caused my sodium to be very low, etc.) which lengthened my stay. I can now define those exact errors and better understand what happened to me. I hate that these medical errors are so common and I appreciate how well laid out your breakdown and categorization of them was.
Verified reviewI am always looking for concise ,thorough, and up to date continuing education, and this course provided exactly what I was looking for. Thank you
Verified reviewEnjoyed this course! It squarely met my license renewal requirement as a physician. It was well-written, and an altogether enjoyable read.
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