Da
Dawn O.Nutritionist
Verified review
I am always interested in continuing education in the areas of health, wellness, nutrition and mental health. Your course was well written, well organized and helpful in meeting state licensure requirements.
The Role of Empathy in Health and Social Care Professionals
2 hours
Credits / Contact Hours
$16
This course included in
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Save 70% or more with a membership
Course applies toward state CE requirements and hours needed for your FL RN license renewal. View Terms
This course is guaranteed to meet or exceed your expectations for convenience and quality. View Terms
Very well written, easy to digest, time efficient, and straight to the point. Thank you!
Da
Dawn O.
Verified review
I appreciate the convenience of the course being online and accessible through my phone and that it directly reports to support mandated education requirements.
Pr
Priya M.
Verified review
The course was well organized and helpful in meeting state licensure requirements. I found the content to be very informative and practical.
Cr
Cristina G.
Verified review
Course
Learn essential communication skills for nursing, from active listening to teach-back techniques. This course strengthens patient relationships, reduces misunderstandings, and boosts team collaboration.
Course
The Role of Empathy in Health and Social Care Professionals
2.0 Credits / CME HoursText
Learn essential communication skills for nursing, from active listening to teach-back techniques. This course strengthens patient relationships, reduces misunderstandings, and boosts team collaboration.
Nationally & state accredited
Course Features
Instant certificates
All required courses
7-day live chat & phone support
Auto reporting to
Unlimited course attempts
What you'll learn
At the conclusion of this course, participants will be able to:
Explain the critical role of empathy in healthcare practice and how it impacts patient outcomes.
Identify common barriers to empathy and strategies to enhance empathetic communication in clinical settings.
Describe the importance of self-care in maintaining empathy and preventing burnout among healthcare professionals.
Analyze the role of communication and soft skills, including professionalism, critical thinking, and conflict resolution, in fostering effective nurse-patient relationships.
Distinguish between the various types of communication—verbal, nonverbal, written, and visual—and their significance in nursing practice.
Demonstrate the use of the teach-back method and other strategies to enhance patient education and ensure understanding.
Evaluate the challenges of interprofessional communication and identify solutions to overcome barriers in healthcare teams.
Course description
Effective communication is at the heart of quality nursing care, influencing everything from patient outcomes to team collaboration. Exploring key areas such as verbal, nonverbal, written, and visual communication, as well as active listening, this training provides essential strategies for building stronger patient relationships and improving care delivery. Techniques like the teach-back method and adapting communication for diverse patient needs are emphasized, helping healthcare professionals foster clearer interactions, reduce misunderstandings, and enhance patient satisfaction. Strengthening these skills supports not only patient care but also more effective interdisciplinary collaboration in today’s fast-paced healthcare environments.
Course content
The Role of Empathy in Healthcare Practice
Empathy and Patient Outcomes
Barriers to Empathy
Enhancing Empathetic Communication
The Role of Self-Care
Communication and Soft Skills in Healthcare
Communication
Attitude
Networking
Critical Thinking
Professionalism
Empathy
Conflict Resolution
Adaptability
Initiative
Communication Skills for Health and Social Care Professionals
Types of Communication
Nonverbal Communication
Written Communication
Visual Communication
The Teach-Back Method
Listening
Communication Enhancing Education for Health and Social Care Professionals
Interprofessional Communication
Barriers to Good Communication
Conclusion
Course details
Release Date10/03/2024
Expiration Date10/03/2027
Review Date10/03/2027
ACPE UAN0657-0000-24-120-H99-P 0657-0000-24-120-H99-T
CE Broker ID20-786962
AGD Number386503 | Course Code: 770
Activity TypeKnowledge-based
Activity FormatEnduring
Explore more continuing education topics
Instructor
Patricia DunnDNP, APRN, FNP-BC
Patricia DunnDNP, APRN, FNP-BC
Patricia Dunn DNP, APRN, FNP-BC is a Nurse Practitioner with over 20 years of experience as an Advanced Practice Nurse and 20 years as a Registered Nurse. She has served as an APRN for Florida Pain Institute, Heart Rhythm Associates of Brevard, House Calls of Central Florida. She earned her Doctorate of Nursing Practice from Walden University, Minneapolis.
Ideal CE course for these professions
This continuing education course is especially relevant for these healthcare professions, but other professionals may also benefit
Licensed Mental Health CounselorDental TherapistSpeech-Language Pathology InternClinical Laboratory TechnicianCertified Nursing AssistantAutonomous Advanced Practice Registered NurseSpeech-Language Pathologist - SAAudiologistAdvanced Practice Nurse PrescribersPharmacistSocial Worker InternSpeech-Language Pathology AssistantCertified Nurse MidwifeSpeech-Language Pathologist Special VolunteerAudiologist Special VolunteerLicensed Social WorkerLicensed Clinical Social WorkerCertified Master Social WorkerLicensed Independent Marriage and Family TherapistLicensed Independent Social WorkerHealth Access DentistNursing Assistive PersonnelExpanded Function Dental AssistantDental HygienistCertified Nurse AidesExpanded Function Dental AuxiliaryAdvanced Dental AssistantRegistered Nurse PractitionerAdvanced Practice NursesAthletic TrainerClinical Laboratory TechnologistClinical Laboratory DirectorForensic Nurse-CSACertified Registered Nurse AnesthetistPsychiatric NurseClinical Nurse SpecialistAPRN - Certified Nurse MidwifeLicensed Practical NurseLicensed Independent Clinical Social WorkerLicensed Psychiatric Technician NurseNurse PractitionerDentistRegistered NurseLicensed Nursing AssistantAdvanced Practice Registered NursePublic Health NurseLicensed Vocational NurseConsultant PharmacistLicensed Mental Health Counselor InternDental TechnicianLicensed Masters Social WorkerCommunity Dental Health CoordinatorMaster's Social WorkNursing Home AdministratorDental LabCertified Nurse SpecialistSpeech-Language Pathologist LtdLicensed Certified Social WorkerLicensed Baccalaureate Social WorkerLicensed Marriage and Family Therapist InternLicensed Independent Social Worker DualCertified Nursing AssistantAudiologist InternRegistered Social Worker AssistantDenturistLicensed Marriage and Family TherapistLicensed Marriage and Family Therapist SupervisorRegistered Dental AssistantGeneral DentistPharmacy TechnicianBachelor's Social WorkerLicensed Independent Social Worker Advanced PracticeDental Assistant RadiographerClinical Laboratory SupervisorLicensed Graduate Social WorkerSpeech-Language PathologistLicensed Independent Social Worker Clinical PracticeLicensed Massage TherapistDental Assistant
Accreditations
AchieveCE is an approved provider (Provider #50-20641) of continuing education for occupational therapy professionals.
Frequently asked questions
How many CE credits does this course provide?
This course, "The Role of Empathy in Health and Social Care Professionals", provides 2 contact hours of continuing education credit upon successful completion.
Is this course accredited?
Yes, this course is accredited by Occupational Therapy, Clinical Laboratory, Athletic Training, Speech-Language Pathology and Audiology, Massage Therapy, Dentistry, Nursing, Mental Health, Pharmacy. AchieveCE is an approved provider of continuing education for healthcare professionals.
Which professions is this course approved for?
This course is especially relevant for: Licensed Mental Health Counselor, Dental Therapist, Speech-Language Pathology Intern, Clinical Laboratory Technician, Certified Nursing Assistant, Autonomous Advanced Practice Registered Nurse, Speech-Language Pathologist - SA, Audiologist, Advanced Practice Nurse Prescribers, Pharmacist, Social Worker Intern, Speech-Language Pathology Assistant, Certified Nurse Midwife, Speech-Language Pathologist Special Volunteer, Audiologist Special Volunteer, Licensed Social Worker, Licensed Clinical Social Worker, Certified Master Social Worker, Licensed Independent Marriage and Family Therapist, Licensed Independent Social Worker, Health Access Dentist, Nursing Assistive Personnel, Expanded Function Dental Assistant, Dental Hygienist, Certified Nurse Aides, Expanded Function Dental Auxiliary, Advanced Dental Assistant, Registered Nurse Practitioner, Advanced Practice Nurses, Athletic Trainer, Clinical Laboratory Technologist, Clinical Laboratory Director, Forensic Nurse-CSA, Certified Registered Nurse Anesthetist, Psychiatric Nurse, Clinical Nurse Specialist, APRN - Certified Nurse Midwife, Licensed Practical Nurse, Licensed Independent Clinical Social Worker, Licensed Psychiatric Technician Nurse, Nurse Practitioner, Dentist, Registered Nurse, Licensed Nursing Assistant, Advanced Practice Registered Nurse, Public Health Nurse, Licensed Vocational Nurse, Consultant Pharmacist, Licensed Mental Health Counselor Intern, Dental Technician, Licensed Masters Social Worker, Community Dental Health Coordinator, Master's Social Work, Nursing Home Administrator, Dental Lab, Certified Nurse Specialist, Speech-Language Pathologist Ltd, Licensed Certified Social Worker, Licensed Baccalaureate Social Worker, Licensed Marriage and Family Therapist Intern, Licensed Independent Social Worker Dual, Certified Nursing Assistant, Audiologist Intern, Registered Social Worker Assistant, Denturist, Licensed Marriage and Family Therapist, Licensed Marriage and Family Therapist Supervisor, Registered Dental Assistant, General Dentist, Pharmacy Technician, Bachelor's Social Worker, Licensed Independent Social Worker Advanced Practice, Dental Assistant Radiographer, Clinical Laboratory Supervisor, Licensed Graduate Social Worker, Speech-Language Pathologist, Licensed Independent Social Worker Clinical Practice, Licensed Massage Therapist, Dental Assistant. Other healthcare professionals may also benefit from this continuing education content.
How do I report my CE credits after completing this course?
Your credits are automatically and instantly reported to CE Broker and CPE Monitor upon successful completion. No manual reporting is required on your part.
Will I receive a certificate of completion?
Yes, you will receive a certificate of completion immediately after finishing the course and passing the assessment. The certificate can be downloaded and printed directly from your account.
What is your refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of purchase.
How long do I have to complete this course?
You have unlimited time to complete the course at your own pace. Once purchased, the course is available in your account until its expiration date. You can pause and resume at any time.
Most helpful reviews
Real reviews, real resultsDa
Dawn O.Nutritionist
Verified reviewI am always interested in continuing education in the areas of health, wellness, nutrition and mental health. Your course was well written, well organized and helpful in meeting state licensure requirements.
Pr
Priya M.Occupational Therapist
Verified reviewVery well written, easy to digest, time efficient, and straight to the point. Thank you!
Cr
Cristina GRegistered Nurse
Verified reviewI appreciate the convenience of the course being online and accessible through my phone and that it directly reports to CEBroker to support mandated education requirements.
Al
Allison B.Nurse Practitioner
Verified reviewI really loved this information. I was hospitalized last year for almost a month and I noticed multiple medical errors (not being hooked up to my IV multiple times, given wrong medication which caused my sodium to be very low, etc.) which lengthened my stay. I can now define those exact errors and better understand what happened to me. I hate that these medical errors are so common and I appreciate how well laid out your breakdown and categorization of them was.
Verified reviewPr
Priya M.Occupational Therapist
Verified reviewVery well written, easy to digest, time efficient, and straight to the point. Thank you!
Cr
Cristina GRegistered Nurse
Verified reviewI appreciate the convenience of the course being online and accessible through my phone and that it directly reports to CEBroker to support mandated education requirements.
Al
Allison B.Nurse Practitioner
Verified reviewI really loved this information. I was hospitalized last year for almost a month and I noticed multiple medical errors (not being hooked up to my IV multiple times, given wrong medication which caused my sodium to be very low, etc.) which lengthened my stay. I can now define those exact errors and better understand what happened to me. I hate that these medical errors are so common and I appreciate how well laid out your breakdown and categorization of them was.
Buy with confidence with money back guarantees
This course is guaranteed to meet or exceed your expectations for convenience and quality. View Terms
Includes all state CE requirements and hours needed for your license renewal. View Terms
Requirements & disclosures
Passing Grade
Participants must achieve a passing score on the activity post-test, which may be 70% or 80%, depending on the course. They must also complete an activity evaluation. There are no time limits and unlimited test-taking attempts. Credits will be reported automatically to CE Broker if your license information is entered correctly in your profile.
Hardware Requirements
Windows 8.1, Windows 10, Mac OS X 10.1+, iOS 10+, Android 4.3+
Software Requirements
Google Chrome, Microsoft Edge, Mozilla Firefox, Adobe Acrobat Reader
Network Requirements
Broadband Internet Connection: T1, Hi-speed DSL or Cable4G cellular connection
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