At the conclusion of this continuing education activity, the participant will be able to:

1. Define empathy, its benefits in the healthcare field, and the ramifications for the professionals who fail to practice it
2. Discuss why health and social care professionals find it difficult to develop empathy
3. Understand how HCPs can learn and grow through training seminars
4. Talk about the purpose of education and how refocusing can help HCPs and social workers practice empathy even in stressful circumstances
5. List the reasons empathy can actually save time and improve general productivity for professionals
6. Review the verbal and non-verbal cues from patients that demonstrate their true feelings
7. Assess empathy based on the qualitative methods of the Jefferson scale
8. Analyze the challenges of empathy and how they can be overcome for more effective care
9. Go over the cultural differences that can stand in the way of developing sufficient empathy
10. Recall suggested language that can help begin and end conversations with a focus on empathy

  Level 2. Basic Application of Skills and Concepts

This activity was developed by AchieveCE free of any commercial support.