Reach Out To Us
For any questions, our chat support is available daily or you can also schedule a call with us Monday to Friday, 9AM-5PM EST. If you need immediate assistance, you are also welcome to call 866.422.0022.
If you reach a voicemail, please leave your full name, number, and your message and we’ll get back to you right away.
Email us at [email protected] or shoot us a message in the form below:
Answers To Your Questions
Here are the answers to our most frequently asked questions.
How do I access the courses I've purchased?
You can access your enrolled courses after logging in by clicking on My Dashboard (top right), then select “My Courses” in the dropdown menu. Then type in the title of the course in the Search bar and click “Launch Course”.
Where do I enter the code to receive credits for the webinar attended?
You would enter the four digit access code that will be provided after the webinar lesson to a survey form. The link to the survey form will be provided during the webinar via chat message.
Why is it charging me when I am already a member?
The reason it is charging you, is because you are not logged in to your account. Once logged in, you will be directed to your Dashboard where you can see your courses. If you are at the home page, click on My Dashboard (top right), then please select “My Courses” in the dropdown menu to go to your dashboard.
How do I know if AchieveCE is accredited for my required CE?
Will you report my completed hours for me?
Will I receive a certificate of completion?
Once I purchase the courses, how long do I have access to them?
Are the courses timed?
Can I print out the courses?
How many times can I retake the test on the course?
What if I don't have a license yet? Can I still get credit for your courses?
Will I need a certain phone or computer to complete the courses?
What is your refund policy?
We are happy to provide a full refund as long as you make the refund request:
- within 30 days of the initial purchase of the course,
- before the course has been 100% completed, and
- before you receive your certificate of completion.
For refund requests, you can speak with our Customer Support via chat or email us at [email protected]